SUPPORT

We're here
After the Sale.

Questions about sizing, installation, an order,
or a system you already own?
We're here to help.

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What can we help with?

My Order

Delivery, missing items, damage,
or something about your purchase.

Get Help ➔

My System

Installation questions, setup help,
or something isn't working as expected.

Get Help ➔

YOUR MRCOOL WARRANTY

We'll help you understand
what's covered.

MRCOOL warranty coverage varies by product.
We'll help you understand what applies to
your system and where to go next.

Check Your Warranty

Find your coverage for your
MRCOOL system.

Learn More ➔

Need to Make a Claim?

We'll help you determine
the right next step.

Get Started ➔
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A few details help us
help you faster.

If you're contacting us about a system you already own, having these ready can speed things up:

✔ Order number, if purchased from bCOOL

✔ Model number

✔ Serial number

✔ A photo of the issue, when helpful

Don't have everything? That's okay.

Contact us anyway

Need a Real Person

We're here when you need us.

Chat

Get help right now.

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Call

(888) 288-1974

Call us ➔

Text

(888) 288-7088

Text us ➔

Email

help@bcoolusa.com

Email us ➔
Contact bCOOL