Key Information
- Return window: 30 days from delivery
- Refund processing: Up to 5 business day
- Restocking fee: 25%
- Return shipping: Paid by customer
Return Eligibility
To be eligible for a return, your item must be unused/unopened and in the same condition that you received it. It must also be in the original packaging. Installed or damaged products cannot be returned.
How to Return
- Contact us: Email support@bcoolusa.com with your order number and reason for return. We’ll issue a Return Authorization (RMA) and instructions.
- Package securely: Use original packaging and include all components.
- Most systems are shipped by LTL freight, and must be returned by freight carrier. We will assist you in setting up the LTL freight pickup. If you wish, we will handle it entirely and subtract the return freight cost from your refund. You are responsible for return shipping costs.
Refunds
Once we receive and inspect your return, we’ll issue a refund to your original payment method. Refunds may take up to 10–15 business days to appear, depending on your bank or credit card provider.
- A 25% restocking fee and return shipping cost will be deducted.
- Shipping fees and processing fees (3.5% on canceled orders) are non-refundable.
Exchanges & Cancellations
- Exchanges: Contact us within 30 days for assistance.
- Cancellations: Orders can be canceled before shipping by contacting support@bcoolusa.com with your order number.
Defective or Incorrect Items
If your product is defective or incorrect, contact us immediately. We’ll arrange a replacement or refund and cover the return shipping if the error was ours.
Contact Information bCOOL
888-288-1974
support@bcoolusa.com
Mon–Fri,8:00 AM – 6:00 PM CST