Order & Processing
- Order cutoff: 12:00 PM PST (Mon–Fri)
- Processing time: 1–2 business days
- Transit time: 5–8 business days on average
- Shipping: FREE to the contiguous U.S. (extra cost applies to AK, HI, and Canada)
Orders placed before 12 PM PST begin processing the same day.You’ll receive an order confirmation email immediately a tracking number within 24 hours of your order leaving the warehouse
Freight Delivery
Most MRCOOL systems ship via LTL freight with curbside delivery.
Lift-gate service: Included FREE for multi-zone system and single-zone units 24,000 BTU and up.
Inside delivery not included.
During peak seasons, carriers may experience short delays beyond our control. Please allow up to 3 extra business days before contacting support.
Inspecting Your Delivery
When your shipment arrives:
- Inspect every box before signing.
o Count all items and confirm the total matches the delivery receipt.
o Check for dents, tears, or replaced shrink wrap. - If anything is missing or damaged:
o Mark the delivery receipt clearly (e.g. “Short,” “Wrap Broken,” or “Damaged”).
o Photograph the issue immediately.
o Accept only undamaged items and refuse the damaged ones.
o Contact support@bcoolusa.com within 24 hours and include your order number + photos.
If a receipt is marked “short,” we’ll work with the carrier to locate the missing items or replace them at no cost once confirmed by freight records.
Cancellations
To cancel an order before shipment, contact support@bcoolusa.com with your order number. Orders that have already shipped are subject to our Return Policy.
Important
Freight transit times are estimates and not guaranteed. All equipment must be installed and handled according to MRCOOL manufacturer instructions and applicable codes.
Business Hours: Mon–Fri 8:00 AM – 6:00 PM PST
Support Email: support@bcoolusa.com
Phone: +1 (888) 288-1974