Warranty Policy

At bCOOL, we believe warranty information should be easy to understand—before and after you buy. This page explains how MRCOOL warranties work, what’s covered, and how we help if you ever need support.

Who Provides the Warranty

  • Mark delivery receipt clearly

  • Photograph the issue immediately

  • Accept only undamaged items

  • Refuse damaged items

Warranty Coverage Overview

Warranty terms vary by product type and installation method. Below is a high-level summary; exact terms are governed by MRCOOL’s official warranty documentation.

Typical Coverage Includes
  • Compressor Warranty
     Long-term coverage on the compressor (varies by product line)
  • Parts Warranty
    Coverage on functional components other than the compressor

Coverage length and requirements depend on:

  • Product category (Central AC vs Mini Split)
  • Series (DIY vs Pro-Install models)
  • Installation method
  • Warranty registration status

Installation Requirements (Very Important)

Warranty eligibility depends on how the system is installed.

DIY-Eligible Systems

Some MRCOOL systems are designed for homeowner installation and remain warranty-eligible when homeowner installed according to MRCOOL instructions.

Pro-Install Systems

Other systems require installation by a licensed HVAC professional to qualify for full warranty coverage.

Installing a system outside of MRCOOL’s stated requirements may reduce or void warranty coverage.

Warranty Registration Requirements

Most MRCOOL warranties require product registration within a specified time after installation.

Registration typically requires:

  • Product model and serial numbers
  •  Installation date
  • Installer information (if applicable)

Failure to register on time may result in reduced coverage.

What Is Not Covered

Manufacturer warranties generally do not cover:

Registration typically requires:

  • Labor, refrigerant, or diagnostic costs
  • Improper installation or installation that does not follow MRCOOL guidelines
  • Shipping damage (covered under our Shipping & Damage Policy instead
  • Normal wear and cosmetic issues
  • Damage from misuse, neglect, power issues, flooding, or acts of nature

Always refer to MRCOOL’s official warranty documents for complete exclusions.

How Warranty Claims Work

If you believe your system may qualify for a warranty claim:

Registration typically requires:

  1. Contact MRCOOL Warranty Support

    MRCOOL handles all warranty claim approvals.

  2. Provide Required Documentation
    This may include proof of purchase, registration confirmation, and installation details.
  3. bCOOL Support Assistance
     Our team can help you locate invoices, confirm product details, and guide you through next steps—but final decisions rest with MRCOOL.
Helpful Resources
  • Official MRCOOL warranty documentation
  • Installation manuals and requirements
  • Product registration links
  • bCOOL customer support

If you’re unsure which warranty applies to your system, our team is happy to help clarify before or after purchase.

Questions?

Our goal is to remove guesswork—especially for high-value comfort systems. If you need help understanding coverage or next steps, contact bCOOL Support and we’ll point you in the right direction.